Austin Sleep & Airway Health — Privacy Policy
Effective Date: September 2024 – Last Updated: March 2026
Austin Sleep & Airway Health (“we,” “us,” “our,” or “the Practice”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, disclose, and protect information when you visit our website at austinsleephealth.com (the “Website”), complete our online quizzes or forms, communicate with us by phone, email, or text message, visit our office, or otherwise interact with our Practice. By using our Website, services, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following categories of information depending on how you interact with us:
Personal Information You Provide Directly: This includes your name, phone number, email address, mailing address, date of birth, insurance information, health and medical history you voluntarily share (such as symptoms, sleep habits, or responses to our screening quizzes), appointment details and scheduling preferences, payment and billing information, and any other information you choose to provide through our forms, quizzes, communications, or in person.
Information Collected Automatically: When you visit our Website, we may automatically collect your IP address, browser type and version, operating system, device type, pages visited and time spent on each page, referring URL (the site that directed you to ours), cookies and similar tracking technologies (see “Cookies and Tracking Technologies” below), and general geographic location based on IP address.
Information from Third Parties: We may receive information about you from third-party sources, including referral information from other healthcare providers, insurance verification data, and analytics and advertising platforms (such as Meta/Facebook and Google).
2. How We Use Your Information
We use the information we collect for the following purposes: to schedule, confirm, and remind you of appointments; to provide clinical care and treatment services; to follow up on your care and treatment outcomes; to respond to your inquiries and communications via phone, email, or text; to process payments and manage billing; to send you health and wellness information related to our services; to send promotional and marketing communications (only with your consent); to administer our online quizzes, screening tools, and intake forms; to improve our Website, services, and patient experience; to analyze Website usage and marketing effectiveness; to comply with legal, regulatory, and professional obligations; and to protect the rights, safety, and property of our Practice, patients, and the public.
3. SMS/Text Messaging Privacy
If you opt in to receive text messages from Austin Sleep & Airway Health, the following specific provisions apply to your phone number and text messaging data:
Your phone number is collected solely for the purposes described in these terms and in our SMS Terms and Conditions. We do not sell, rent, lease, or share your phone number, opt-in consent, or any personal information collected through our text messaging program with third parties or affiliates for their marketing or promotional purposes. Text message content and communication history may be retained for the purpose of providing care, responding to inquiries, and complying with applicable regulations. You may opt out of text messages at any time by replying STOP. For help, reply HELP or contact us at (512) 900-9715.
4. Cookies and Tracking Technologies
Our Website may use cookies, pixel tags, web beacons, and similar technologies to improve your experience, analyze site traffic, and support our marketing efforts.
Types of Cookies We May Use: Essential cookies are necessary for the Website to function properly (such as session management). Analytics cookies help us understand how visitors use the Website (such as Google Analytics). Advertising cookies are used to deliver relevant ads and track the performance of advertising campaigns (such as Meta Pixel and Google Ads tracking).
Your Cookie Choices: Most web browsers allow you to manage cookie preferences through browser settings. You can choose to block or delete cookies, though this may affect your experience on our Website. For advertising opt-outs, you may visit the Digital Advertising Alliance opt-out page at optout.aboutads.info or the Network Advertising Initiative opt-out page at optout.networkadvertising.org.
5. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
Service Providers: We may share information with trusted third-party service providers who perform functions on our behalf, such as our website hosting provider, our SMS/text messaging platform, our appointment scheduling and patient management system, our payment processor, and our marketing and analytics platforms (such as Meta and Google). These providers are contractually required to use your information only for the purposes of performing services for us and to protect your information in accordance with applicable law.
Healthcare Providers: With your consent or as permitted by law, we may share relevant health information with other healthcare providers involved in your care, such as referring physicians, sleep specialists, ENTs, myofunctional therapists, or other collaborative providers.
Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, safety, or property of our Practice, our patients, or the public.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include secure data storage and access controls, encrypted transmission of sensitive information where applicable, staff training on privacy and data handling practices, and regular review of our security procedures.
However, no method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any account credentials or login information associated with our services.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to provide ongoing care, to comply with applicable legal, regulatory, and professional recordkeeping requirements, and to resolve disputes and enforce our agreements.
When your information is no longer needed for these purposes, we will securely dispose of or de-identify it in accordance with applicable law.
8. Your Rights and Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to access the personal information we hold about you, the right to request correction of inaccurate information, the right to request deletion of your personal information (subject to legal and recordkeeping obligations), the right to opt out of promotional communications at any time, and the right to opt out of the sale or sharing of personal information (note: we do not sell personal information).
To exercise any of these rights, please contact us at the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Email Opt-Out: You may unsubscribe from promotional emails by clicking the “unsubscribe” link in any marketing email or by contacting us directly.
SMS Opt-Out: Reply STOP to any text message to unsubscribe from our text messaging program.
9. Children’s Privacy
Our Website and online tools are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 through our Website, quizzes, or text messaging program.
When a parent or guardian schedules care or completes forms on behalf of a minor patient, the adult’s contact information is collected and used for communication and care coordination purposes. If you believe we have inadvertently collected personal information from a child under 13 without appropriate parental consent, please contact us immediately so we can take steps to delete that information.
10. California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, use, and disclose; the right to request deletion of your personal information; the right to opt out of the sale or sharing of your personal information (we do not sell personal information); and the right to non-discrimination for exercising your privacy rights.
To submit a request, please contact us at the information below. We may need to verify your identity before processing certain requests.
11. HIPAA Notice
Austin Sleep & Airway Health is a dental practice subject to the Health Insurance Portability and Accountability Act (HIPAA) as it applies to dental providers. Our use and disclosure of your protected health information (PHI) for purposes of treatment, payment, and healthcare operations is governed by our separate HIPAA Notice of Privacy Practices, which is provided to you at the time of your first visit and is available upon request.
This Privacy Policy governs the collection and use of information through our Website, online tools, marketing communications, and text messaging program. To the extent there is any conflict between this Privacy Policy and our HIPAA Notice of Privacy Practices regarding your protected health information, the HIPAA Notice shall control.
12. Third-Party Links
Our Website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Website or services after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
14. Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to exercise any of your privacy rights, please contact us:
Austin Sleep & Airway Health Austin, Texas Phone: (512) 900-9715 Email: hello@austinsleephealth.com Website: austinsleephealth.com